Overview

The Elsie MacGill Learning Centre (EMLC) is part of the Faculty of Engineering and Design at Carleton University in Ottawa, Canada. As a hub for academic support, EMLC provides tutoring for first-year engineering students, led by peer scholars who assist with reviewing solutions, explaining course content, and guiding students through challenging homework problems.

The Centre’s mission is to enhance student success by providing accessible, flexible, and tailored support in both in-person and virtual environments.

Key results

• 26% increase in student sessions
• Faster access to services, improving connectivity with academic support and tutoring
• Expanded reach to international students through virtual support services
• Enhanced student engagement, with more students utilizing resources across campus and remotely

The challenges

EMLC identified a gap in seamless student access to online and in-person resources. Without a unified platform, students struggled to find support for first-year engineering courses, including math, chemistry, and physics.

The reliance on traditional drop-in scheduling and lack of digital tools hindered students’ ability to connect with tutors, faculty, and program resources efficiently. This inefficiency impacted student success, making it difficult to access learning materials, review solutions, schedule meetings, and receive explanations of class content in a timely manner.

The solution

QuadC enhanced the full range of student support services by improving the Faculty of Engineering and Design’s overall connectivity. One virtual dashboard now eases access and removes barriers in the way of success.

A virtual classroom offers first-year engineering students endless advantages, whether on campus or abroad. Students can now connect instantly with peer scholars to review homework problems, go over difficult concepts, and clarify ECOR, math, and science topics. The EMLC team can now provide continuous, confidential support tailored to student, professor, and tutor schedules.

A collaborative space shares course-specific information, including engineering problem sets and science-related resources. Here, students can view, edit, and save documents on the platform for their personal study needs. This more structured, enhanced lesson plan improves class comprehension of otherwise complicated coursework.

Direct access to tutors and professionals, alongside detailed bios, helps students match queries with the specific support required. Complete one-on-one assistance addresses issues more efficiently and with greater detail. Thanks to this critical component, all of the necessary resources come free from the stigma associated with seeking help.

The hands-free system proved a useful administrative tool when it comes to overseeing service demands. An analysis of these patterns allows EMLC to understand better and address core issues students face day-to-day.

The results

Since integrating QuadC, the Elsie MacGill Learning Centre (EMLC) at the Faculty of Engineering and Design has experienced a 26% increase in student sessions, demonstrating the platform’s effectiveness in enhancing engagement and accessibility. The system is low maintenance, user-friendly, and provides comprehensive support, ensuring that essential resources are easily accessible to more students.

QuadC’s team remains readily available, proactively addressing any needs to ensure a seamless experience for students and faculty at Carleton University.

“TutorOcean (QuadC) has provided us with the flexibility and support to continue to provide one-on-one tutoring services to our students living in Canada and internationally. By moving our services online, we’ve been able to expand our operating hours to match the availability of our students, and the virtual learning environment has all the tools we need to support our students in Engineering.” - Mark Williams,  Coordinator @ Elsie MacGill Learning Centre (EMLC) at Carleton University

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